They delivered them fairly promptly and we had to purchase brand new locks for them that were ours to put on and protect our stuff. We chose then because they claimed to be the cheapest and fastest option compared to quotes from Pods and other such moving companies. We chose pack rats to move our stuff from California to Tennessee. No idea how much longer it’ll take them to deliver. The family is suffering and stressed out. They keep telling me they’re sorry but it happens. I call but there’s no urgency in their response. I called and they agreed and revised the date by adding an additional 8 days to the delivery time. 7days before it shipped, I calculated it was impossible for my container to arrive on time (11hrs driving limit per day which is approximately 600-650 miles and a day for transfer to local service for delivery).
Each time they said it’s on schedule and not to worry even though no one checked on it. I had been calling asking why it had not moved (5 times) prior to it shipping. Which is one day from the time they were supposed to deliver it. They waited 19 days from the time they picked it up to begin to ship it. The problem was once they had my container and were supposed to transport it. They even dropped off the container and provided good communications until after they picked it up. I had no problems ordering for a cross country move with them.
And only the dispatch manager knows what’s going on so make sure you ask for them if you want to know where your stuff is. They will not tell you with any accuracy or honesty. *Make sure you put an Apple tag or another geo location tracker with your stuff so you know where it is.
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